Legal Terms and Conditions


Welcome to Fatafat


These Terms and Conditions ("Terms") govern your use of Fatafat's quick commerce services ("Services") in France. By accessing or using our Services, you agree to comply with and be bound by these Terms. Please read them carefully.


Disclaimer: All the Images are for reference purpose only, actual product may or may not be an exact representation of the product.  


1. Acceptance of Terms


By using Fatafat’s Services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, you must not use our Services.


2. Services


Fatafat provides quick commerce services that include the delivery of a wide range of products such as groceries, fresh produce, and other items directly to your door within a specified time frame.


3. User Responsibilities


  • Account Information: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use.
  • Accuracy: You agree to provide accurate and complete information for order processing, including delivery address and payment details. Any inaccuracies may result in delays or inability to deliver.
  • Compliance: You agree to use our Services in compliance with all applicable laws and regulations, including but not limited to data protection laws.


4. Orders and Delivery


  • Order Placement: Orders can be placed through our website or mobile application. Once an order is confirmed, it cannot be modified or canceled. In cases of urgent corrections, contact customer support as soon as possible.
  • Delivery Time: While we strive to meet our delivery promises, delivery times are estimated and not guaranteed. Factors such as weather conditions, traffic, and operational delays may affect delivery times. We are not liable for delays outside of our control.
  • Delivery Charges: Delivery charges, if any, will be clearly communicated during the checkout process. Charges may vary based on location and order size.


5. Payment


  • Payment Methods: We accept payments via debit cards (Visa, MasterCard), PayPal, and cash on delivery.
  • Security: Payments are processed through secure channels. For debit and PayPal transactions, your payment details are handled securely using encryption technology.
  • Cash on Delivery: Payment in cash is accepted upon delivery. Ensure you have the correct amount, inclusive of any applicable charges. Change may not always be available.


6. Refunds and Returns


  • Refund Policy: Refunds are processed based on the nature of the issue. For issues related to incorrect, damaged, or unsatisfactory products, please contact our customer support within [specific time frame] of receiving the delivery. Refunds will be processed to the original payment method.
  • Returns: Returns are generally not accepted unless the product is defective or not as described. Contact customer support for guidance on how to proceed with returns. Items must be returned in their original packaging.


7. Intellectual Property


All content, logos, trademarks, and other intellectual property on our website and mobile application are the property of Fatafat. Unauthorized use, reproduction, or distribution of any content is prohibited.


8. User Conduct


  • Prohibited Activities: You agree not to engage in any activities that may harm, disrupt, or interfere with our Services or the experience of other users. This includes, but is not limited to, fraudulent activities, unauthorized access, and abusive behavior.
  • Content Submission: Any content you submit to our website or mobile application must not infringe on any third-party rights and must comply with applicable laws. We reserve the right to remove or modify any content that violates these Terms.


9. Limitation of Liability


Fatafat is not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our Services. Our liability is limited to the maximum extent permitted by law. This includes, but is not limited to, loss of profits, data, or business opportunities.


10. Indemnification


You agree to indemnify and hold harmless Fatafat, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of our Services or violation of these Terms.


11. Modifications


We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website or app. Continued use of our Services constitutes acceptance of the modified Terms. Regularly review these Terms to stay informed of any changes.


12. Governing Law


These Terms are governed by and construed in accordance with the laws of France. Any disputes arising out of or related to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts in France.


13. Termination


We reserve the right to terminate or suspend your access to our Services at our discretion, without notice, for any reason, including but not limited to violation of these Terms.


Terms and Conditions for Fast Delivery Service


Welcome to Fatafat's Fast Delivery Service


These Terms and Conditions ("Terms") govern the use of Fatafat’s Fast Delivery Service. By accessing or using our Fast Delivery Service, you agree to comply with and be bound by these Terms. Please read them carefully.


1. Acceptance of Terms


By using Fatafat’s Fast Delivery Service, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, you must not use our Service.


2. Service Overview


Fatafat’s Fast Delivery Service aims to deliver products to customers within a specified time frame. The availability of this service is subject to certain conditions and limitations as outlined in these Terms.


3. Eligibility


  • Service Area: The Fast Delivery Service is available only in designated areas. Please check our website or app for the list of eligible delivery locations.
  • Order Size: The service is available for orders of all sizes unless specified otherwise.
  • Product Availability: Some products may not be eligible for Fast Delivery due to stock availability or logistical constraints.


4. Order Placement


  • Cut-off Times: Orders must be placed within specified cut-off times to qualify for Fast Delivery. These times are indicated on our website or app.
  • Confirmation: You will receive an order confirmation once your order has been processed and accepted for Fast Delivery.
  • Changes and Cancellations: Once an order is confirmed, changes or cancellations are not permitted for Fast Delivery orders. In urgent cases, please contact customer support immediately.


5. Delivery Time


  • Estimated Delivery Time: Delivery times are estimated based on the order time and location. While we strive to meet our delivery commitments, actual delivery times may vary due to factors beyond our control, such as traffic, weather conditions, or operational delays.
  • Delayed Delivery: In case of a delay, we will notify you as soon as possible. Fatafat is not liable for any damages or inconveniences caused by delivery delays.
  • Delivery Attempts: Our delivery personnel will make reasonable attempts to deliver your order. If the delivery fails due to the recipient’s unavailability or incorrect address, the order may be rescheduled or canceled at our discretion.


6. Delivery Charges


  • Fees: Delivery fees, if any, will be clearly communicated during the checkout process. Charges may vary based on location and order size.
  • Promotions: From time to time, we may offer promotions or discounts on delivery fees. These will be subject to specific terms and conditions.


7. Payment


  • Methods: We accept various payment methods, including debit cards, credit cards, PayPal, and cash on delivery.
  • Security: All payments are processed through secure channels to ensure the safety of your transaction details.


8. Refunds and Returns


  • Refund Policy: Refunds for Fast Delivery orders are processed based on the nature of the issue. For incorrect, damaged, or unsatisfactory products, please contact customer support within [specific time frame] of receiving the delivery. Refunds will be issued to the original payment method.
  • Returns: Returns are generally not accepted unless the product is defective or not as described. Contact customer support for guidance on how to proceed with returns. Items must be returned in their original packaging.


9. Limitation of Liability


Fatafat is not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our Fast Delivery Service. Our liability is limited to the maximum extent permitted by law.


10. User Conduct


  • Prohibited Activities: You agree not to engage in any activities that may harm, disrupt, or interfere with our Services or the experience of other users. This includes, but is not limited to, fraudulent activities, unauthorized access, and abusive behavior.
  • Compliance: You agree to comply with all applicable laws and regulations while using our Service.


11. Modifications


We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website or app. Continued use of our Service constitutes acceptance of the modified Terms. Regularly review these Terms to stay informed of any changes.


12. Governing Law


These Terms are governed by and construed in accordance with the laws of France. Any disputes arising out of or related to these Terms or our Service shall be subject to the exclusive jurisdiction of the courts in France.


13. Contact Us


For any questions, concerns, or feedback regarding these Terms or our Fast Delivery Service, please contact us at:


Fatafat Customer Support


Email: [email protected]

Phone: (+33) 07 44 99 70 70


🕒 Days & Timings

  • Monday to Saturday: 08h00 to 20h00
  • Sunday: Closed


By using Fatafat’s Services, you acknowledge that you have read and agree to these Terms and Conditions.