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Shipping, Delivery & Return Policy - Fatafat.fr (France)

Product Indicators: These colored dots appear on product images to help you quickly identify the type of product. 🟢 Vegetarian | 🔴 Non-Vegetarian | 🔵 Frozen

Delivery Zones & Pricing (Quick Overview):

Zone 1: Central Paris & Nearby Suburbs
  • Free delivery for orders over €50
  • €6.50 for orders under €50
  • Express 2-hour delivery in Paris (75) for €12 (orders before 17h00)
Zone 2: Outer Suburbs & Nearby Regions
  • Flat Home delivery charge: €9.90
  • Free for parcels up to 19 kg - UPS Pick-Up Point (Point Relais)
Zone 3: Rest of France
  • UPS or pickup point delivery
  • Free above €55 (up to 19 kg)
  • Charges apply for heavier or smaller orders

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Zone 1: Central Paris & Nearby Suburbs

Shipping Rates:

  • Orders over €50 Free delivery.
  • Orders under €50 €6.50 delivery charge.

The delivery will be made at the doorsteps of individual houses and in ground floor in case of multistory residence (apartments).

Postal Codes Covered

Paris (75): 75000, 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75008, 75009, 75010, 75011, 75012, 75013, 75014, 75015, 75016, 75017, 75018, 75019, 75020, 75116.
Hauts-de-Seine (92): 92000, 92100, 92110, 92120, 92130, 92150, 92170, 92200, 92210, 92230, 92240, 92250, 92270, 92300, 92390, 92400, 92600, 92700, 92800.
Seine-Saint-Denis (93): 93000, 93100, 93110, 93120, 93130, 93140, 93150, 93170, 93200, 93210, 93220, 93230, 93240, 93250, 93260, 93270, 93300, 93310, 93320, 93340, 93350, 93360, 93380, 93400, 93420, 93430, 93440, 93450, 93500, 93600, 93700, 93800.
Val-de-Marne (94): 94120, 94130, 94160, 94170, 94200, 94220, 94250, 94270, 94300, 94340, 94410.


Delivery Times:

Free Standard Delivery:

  • Orders placed before 12h00 may be delivered the same day.
  • Orders placed after 12h00 will be delivered the next day.

Fatafat NOW (Paid €12.00):

  • Instant 2-hour delivery available for Paris 75.
  • To use this service, orders must be placed before 17h00.

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Zone 2: Outer suburbs and nearby regions. 

Shipping Rates:

  • €9.90 home delivery charge.
  • Free for parcels up to 19 kg - UPS Pick-Up Point (Point Relais)

The delivery will be made at the doorsteps of individual houses and in ground floor in case of multistory residence (apartments).

Postal Codes Covered

Seine-et-Marne (77): 77181, 77185, 77186, 77200, 77270, 77420, 77500
Les Yvelines (78): 78000, 78100, 78110, 78140, 78150, 78170, 78220, 78230, 78290, 78300, 78360, 78380, 78400, 78420, 78430, 78500, 78560, 78600, 78700, 78800
l'Essonne (91): 91300, 91570
Hauts-de-Seine (92): 92140, 92160, 92220, 92260, 92310, 92320, 92330, 92340, 92350, 92360, 92370, 92380, 92410, 92420, 92430, 92500
Seine-Saint-Denis (93): 93160, 93190, 93290, 93330, 93370, 93390, 93410, 93460, 93470
Val-de-Marne (94): 94000, 94100, 94110, 94140, 94150, 94190, 94210, 94230, 94240, 94260, 94290, 94310, 94320, 94350, 94360, 94380, 94390, 94400, 94430, 94450, 94460, 94480, 94490, 94500, 94510, 94550, 94600, 94700, 94800, 94880
Val-d'Oise (95): 95100, 95110, 95120, 95130, 95140, 95150, 95160, 95170, 95190, 95200, 95210, 95230, 95240, 95250, 95330, 95350, 95360, 95370, 95380, 95400, 95410, 95440, 95460, 95480, 95500, 95530, 95550, 95580, 95600, 95700, 95870, 95880

Home Delivery Times:

  • Orders placed before 12h00 may be delivered the same day.
  • Orders placed after 12h00 will be delivered the next day.

Delivery Conditions

  • Same delivery rules as Zone 1
  • Orders before 12h00: Eligible for same-day delivery
  • Orders after 12h00: Delivered next working day
  • Pick-Up Points 2-3 working days

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Zone 3: Other Cities Across France (Mainland) 

Shipping / Delivery Method

Handled via our shipping partner UPS

  • UPS Pick-Up Point (Point Relais)
  • UPS Home Delivery

Shipping / Delivery Method

We use UPS to deliver your orders to the nearest UPS pick-up point that you select during checkout.

  • Shipping Note: Due to the 20 kg weight limit (including packaging) per parcel, products weighing 20 kg or more cannot be shipped. However, we offer the same product in 10 kg packs in most cases.
  • Delivery Times: Orders typically arrive within 72 working hours after dispatch. To ensure fresh vegetables, we avoid weekend transactions.
  • Delivery Day: Approximately 3 days


UPS Pick-Up Point (Point Relais)

Orders over €55: Free for parcels up to 19 kg each.
Orders under €55: €9.95 per parcel (19 kg max).
Orders exceeding 19 kg: Charged in multiples of 19 kg.

UPS Home Delivery:

For orders above €55:

€9.95: Up to 10 kg
€12.95: 10 - 20 kg

For orders under €55:

€14.95: Up to 10 kg
€17.95: 10 - 20 kg

To ensure fresh vegetables, we avoid processing orders over the weekend.

Table will display you approximate delivery time to your nearest pick point.

Please Note: These are estimated delivery times. Depending on your location and logistical factors, UPS or our shipping partners may take longer. In most cases, you may receive your order within 24 working hours after the dispatch date.

Parcel Tracking & Liability

  • Once your parcel is ready for dispatch, you will receive a tracking link via WhatsApp or email.
  • It is the customer’s responsibility to track their parcel using the provided tracking number while it is in transit. Should any issues arise, customers are encouraged to contact the transporter’s customer service or reach out to us at fatafat.fr.
  • Please note, fatafat.fr is not liable if the customer fails to check the tracking information or collect the parcel from the designated pick-up point in time. In such cases, refund claims will not be accepted.
UPS is solely responsible for deliveries once a parcel leaves our premises.
In the event of delays, damage, or failed delivery due to the carrier, please contact UPS directly. Fatafat.fr is not liable for any issue caused after handover to UPS.
For additional support, you may also contact our team at [email protected].


For customers using the Pick-Up Point delivery system:

  • General items must be collected within 7 days.
  • Perishable items/goods must be collected within 12 hours. If not collected within 12 hours after delivery at the pick-up point, we cannot offer refunds for spoiled perishable items.

Common Reasons for Delivery Failures:

  • Incorrect phone number or delivery address provided.
  • Mistakes in the delivery address.
  • The delivery address is not reasonably accessible.
  • The delivery location cannot be safely accessed.
  • No secure or easy place to leave the products, and no person available to receive the order.
  • The recipient is unavailable at the delivery address, especially if a signature is required.

Please note: Re-delivery will incur additional charges in the above cases.

Order Processing & Confirmation

  • Orders are processed within 1–2 working days after confirmation
  • Shipment confirmation will be sent via email from [email protected]
  • Fatafat.fr reserves the right to accept or reject any order

Fatafat team reserves the right to accept or reject any order.If rejected, payment will be refunded within 12 working hours (processing times may vary by bank)

Fatafat.fr offers home delivery across France using trusted logistics partners including UPS, DHL, DPD, and Mondial Relay. We reserve the right to choose or change the shipping partner for operational efficiency without prior notice.

If your delivery is handled by a third-party partner, any disputes related to delivery timelines, parcel condition, or tracking will first be addressed via the partner's official process. Fatafat.fr will support resolution wherever possible but holds no direct liability once the parcel has left our warehouse and is in the custody of a courier partner.

Payment Methods at Fatafat



At Fatafat France, we offer secure, convenient, and flexible payment options for your online Indian grocery shopping. Choose the method that works best for you and enjoy a seamless checkout experience.

1. Debit & Credit Cards via Stripe

Pay safely with your Visa, MasterCard, or Carte Bleue through Stripe, our trusted online payment gateway. Stripe ensures all transactions are fully encrypted and secure, providing peace of mind while shopping. Enjoy fast, secure online payments for same-day Indian grocery delivery across France.

2. PayPal

Prefer using PayPal? No problem. Link your bank account or card to your PayPal account and check out without sharing sensitive payment information. PayPal offers added security with buyer protection, making your shopping experience even safer.

3. Cash on Delivery (COD)

Want to pay at your doorstep? Choose Cash on Delivery and pay the full order amount directly to our delivery partner. No cards or online transactions needed — ideal for those who prefer paying in cash upon receipt.

4. Card Payment via TPE Machine on Delivery

Don't carry cash? No worries. Our delivery partners are equipped with TPE (Electronic Payment Terminal) machines, allowing you to pay by debit or credit card at the time of delivery. Enjoy the convenience of contactless or chip & pin payments right at your door.

Why Fatafat Payment Options Stand Out

  • Stripe-secured card payments for ultimate safety
  • Card payments at the door via TPE for added convenience
  • Fast delivery: 2-hour delivery in Paris & same-day delivery across France
  • Multiple secure payment methods to match your preference
  • Trusted by thousands for online Indian grocery shopping
  • End-to-end encryption for all transactions Payment & Shipping

Select the payment method that suits you best and enjoy a secure, fast, and convenient shopping experience with Fatafat France.

Contact & Customer Support

If you experience any issues with your delivery, please contact us at [email protected] or reach us via WhatsApp/Mobile at (+33) 07 44 99 70 70.

To help ensure a smooth delivery experience, kindly ensure that someone is available at the delivery address during the scheduled time.

Customer Support Availability:

  • Monday to Friday: 09:00 – 18:00
  • Saturday: 09:00 – 13:00
  • Sunday & Public Holidays: Closed Shipping ⓘ

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